ISE Magazine, August 2019
ISE ICT SOLUTIONS EDUCATION 72 NETWORK AUTOMIZATION By focusing on KPIs CSPs show more concern about whether the pipe leaks rather than how good the water tastes This doesnt bode well for CSP subscribers who are motivated by the quality of their experience In a competitively priced mobile services market QoE and ultimately customer satisfaction can translate into brand differentiation high NPS and customer loyalty CLA as a Network Management ToolIn the field we found that most of todays solutions for Video QoE congestion management traffic management and DDoS mitigation typically revolve around KPIs See Figure 2 This may help with maintaining QoE as it can affect network performance metrics But to truly impact customer Figure 3 Figure 4
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